Campaign Defaults

Campaign Defaults

Overview

Required roles

Editing Campaign Defaults

Overview

You can define the default values you want to use when you create new campaigns. For example, if your company works from Monday to Friday in the afternoon, you can configure the working times accordingly, and then any campaign created will be automatically pre-configured with these values.

Required roles

In order to edit campaign defaults, the user needs one of the following roles:

• Administrator

In order to view campaign defaults, the user needs one of the following roles:

• Account Reader
• Operations Manager
• Operations Reader

Editing Campaign Defaults

To edit campaign defaults, go to “Settings” > “Campaign Defaults”.

You can configure default values to be used when creating new campaigns. The configuration is splitted in 2 tabs:

• Working Times, where you can configure the following fields:

• Time Zone: the selected time zone will be used to determine when the campaign is active, to generate reports, determine holidays, etc.
• Working Times: you can specify the time frames in which the campaign is active. Click a 30 minutes block to toggle its value. You can use the arrow buttons to copy the configuration from one day to another. The values specified here are relative to the time zone specified.

• Behavior, where you can configure the following fields:

• Call Prefix: SIP Caller will make calls to the numbers you specify. If your Phone System requires a prefix to select an outbound line, then you can specify it here. This prefix will be added to every number before making the call.
• Ring Timeout: this is the time to wait for the destination to pick up, before considering that the call attempt has failed due to no answer.
• Max Attempts: the maximum number of times a number can be contacted, in case of failed attempts (destination busy, no answer, etc.).
• Min Retry Interval: this is the minimum time interval between call attempts. For example, if you specify 1 hour, then the contact will not be called again during 1 hour after a failed attempt. However, the retry could take longer.
• Answering Machine Detection: this setting allows you to enable or disable the answering machine detection. In some cases, calls should be transferred to a queue as soon as the destination answers the call, and waiting for the answering machine detection algorithm to complete is not convenient. In those cases, this can be disabled.
• Retry on answering machine: SIP Caller uses real time speech analysis to automatically detect if the call is answered by a human or an answering machine. You can select the Call Flow to execute in each case. You can use this value to define if a call answered by an answering machine should be retried or not. For example, you could configure your campaign to transfer calls to a queue in your Phone System when the call is answered by a human, and leave a message in the voicemail when an answering machine is detected. However, you might want to retry (or not) this call anyway after leaving a voicemail.
• Text to Speech Language: you can choose the language to use when selecting a voice for text to speech.
• Text to Speech Voice: you can choose the voice to use when converting text to speech. There are plenty of voices that you can use, in more than 40 languages.